What if I need to reschedule? 

You may reschedule your NDFHA certification workshop up to 24 hours EST the day before your certification workshop date for a rescheduling fee of $50.  Candidates that “no show” and do not reschedule prior to that deadline will be subject to first-time certification workshop fees for a new workshop date.

To reschedule, call NDFHA (302) 475-6472. You are only eligible to reschedule once. Once your new desired certification workshop date, location and time have been approved, you’ll receive an e-mail notification instructing you to download and print your workshop admission ticket.

Exceptions to the reschedule fee will be considered on a case-by-case basis for documented serious illness, bereavement, natural disaster and other emergencies. In these instances, candidates must contact NDFHA Certification Workshop Registration prior to the day of their certification workshop and provide supporting documentation. Contact the NDFHA Certification Workshop Registration either via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling (302) 475-6472 to reschedule.

What if I need to cancel? 

Refunds cannot be provided once a certification workshop has been taken or for workshops that have already been rescheduled.  If you registered for your certification workshop within 30 days of the workshop date, your must reschedule, as cancellations within 30 days will not be refunded. certification workshop must be taken within 6 months from the original date of purchase. 

Exceptions to the refund deadline are considered on a case-by-case basis for documented cases of serious illness, bereavement, natural disaster or other emergencies. Certification workshop must be taken within 6 months from the original date of purchase. To apply for a refund, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or send a fax including Attn: Certification Workshop Registration to (302) 475-6472.