Materials/products returned within 30 days of purchase are eligible for a return or exchange; hangtags must remain on garments for full refund and returned within 15 days of purchase. Garments that have custom embroidery are not returnable. There is a 20% restock fee on all returns. 

To return your purchase for a refund or to exchange a product, please obtain a return/exchange authorization code from NDFHA by e-mailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling (302)475-6472  between 9:00 am and 5:00 pm eastern time, Monday - Friday. The authorization code must be included on your return; NDFHA will not accept returns unless an authorization code is included. Shipping charges related to returns, refunds, and exchanges are not refundable. Mail materials to NDFHA PO Box 765, Claymont DE 19703.

CERTIFICATION WORKSHOP CANCELLATION

Refunds cannot be provided once a certification workshop has been taken or rescheduled.  If you registered for your certification workshop within 30 days of the workshop date, your must reschedule, as cancellations within 30 days will not be refunded. Certification workshop must be taken within 6 months from the original date of purchase. 

Exceptions to the refund deadline are considered on a case-by-case basis for documented cases of serious illness, bereavement, natural disaster or other emergencies. Certification workshops must be taken within 6 months from the original date of purchase. To apply for a refund, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.  or send a fax including Attn: Certification workshop Registration to (302) 475-6472.

CERTIFICATION WORKSHOP RESCHEDULE

You may reschedule your NDFHA certification workshop up to 24 hours EST the day before your workshop date for a rescheduling fee of $50.  Candidates that “no show” and do not reschedule prior to that deadline will be subject to first-time certification workshop fees for a new workshop date.

To reschedule, call NDFHA (302) 475-6472. You are only eligible to reschedule once. Once your new desired certification workshop date, location, and time have been approved, you will receive an e-mail notification instructing you to download and print your workshop admission ticket.

Exceptions to the reschedule fee will be considered on a case-by-case basis for documented serious illness, bereavement, natural disaster and other emergencies. In these instances, candidates must contact NDFHA Certification Workshop Registration prior to the day of their workshop and provide supporting documentation. Contact the NDFHA Certification Workshop Registration either via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling (302) 475-6472 to reschedule.




ONLINE COURSEWARE/EBOOK RETURN POLICY

All online courseware sold by NDFHA is non-refundable.

APPAREL RETURN/EXCHANGE POLICY

Follow Return Policy above for all apparel refunds, exchanges, or returns. Garments that  have custom embroidery are not returnable.

DAMAGED GOODS

If a product arrives to you damaged, please follow the procedures under the Return Policy above. Any inquiry related to lost or damaged goods are required to be initiated within 15 days of purchase.

All of our products are shipped to our customers directly from the NDFHA Headquarters in Claymont, DE.  All returned or exchanged materials/products must have a return/exchange authorization code and should be mailed to:

National Dance Fitness and Health Association
Attn: Return/Exchange
PO Box 765
Claymont, DE 19703

ADDITIONAL QUESTIONS

Please call  (302) 475-6472 for additional questions about our return policy;  we are available from 9:00 AM to 5:00 PM Eastern time, Monday-Friday.